Frequently Asked
Questions
Find answers to common questions about switching and managing your business utilities. Can't find what you're looking for? Our expert team is here to help.
Frequently Asked
Questions
Find answers to common questions about switching and managing your business utilities. Can't find what you're looking for? Our expert team is here to help.
Expert Answers
Savings vary significantly based on your current rates, usage patterns, and business size.
Our customers typically save: Small businesses: £200-£800 per year, Medium businesses: £800-£3,000 per year, Large enterprises: £3,000+ per year.
Some customers have achieved savings of up to 40% on their energy costs by switching to more competitive rates.
Savings vary significantly based on your current rates, usage patterns, and business size.
Our customers typically save: Small businesses: £200-£800 per year, Medium businesses: £800-£3,000 per year, Large enterprises: £3,000+ per year.
Some customers have achieved savings of up to 40% on their energy costs by switching to more competitive rates.
Fixed rates: Your energy price per unit stays the same throughout your contract period, providing predictable bills and protection from market fluctuations.
Variable rates: Your energy price can change based on market conditions, wholesale prices, and supplier policies.
This could mean lower costs when market prices drop, but higher costs during price increases.
Most businesses prefer fixed rates for budget certainty, especially during volatile market periods.
Fixed rates: Your energy price per unit stays the same throughout your contract period, providing predictable bills and protection from market fluctuations.
Variable rates: Your energy price can change based on market conditions, wholesale prices, and supplier policies.
This could mean lower costs when market prices drop, but higher costs during price increases.
Most businesses prefer fixed rates for budget certainty, especially during volatile market periods.
Business energy contracts typically range from 1 to 5 years: 1-2 years: More flexibility, suitable for businesses expecting changes. 3-5 years: Often better rates, ideal for stable businesses with predictable usage.
We recommend reviewing your options 3-6 months before your current contract expires to avoid being rolled onto expensive out-of-contract rates.
Business energy contracts typically range from 1 to 5 years: 1-2 years: More flexibility, suitable for businesses expecting changes. 3-5 years: Often better rates, ideal for stable businesses with predictable usage.
We recommend reviewing your options 3-6 months before your current contract expires to avoid being rolled onto expensive out-of-contract rates.
Yes! Since 2017, all businesses in England and most in Scotland can choose their water and wastewater retailer.
This doesn't change your physical water supply - that still comes from your regional water company.
By switching, you can potentially save money and access better customer service, billing options, and water efficiency advice.
Customers have saved an average of £350 per year on their water bills after switching.
Yes! Since 2017, all businesses in England and most in Scotland can choose their water and wastewater retailer.
This doesn't change your physical water supply - that still comes from your regional water company.
By switching, you can potentially save money and access better customer service, billing options, and water efficiency advice.
Customers have saved an average of £350 per year on their water bills after switching.
You can switch retailers for both: Water supply: The clean water coming into your business, and Wastewater services: The treatment of water leaving your business.
Some retailers also offer additional services like water efficiency audits, leak detection, and detailed usage reporting.
You can switch retailers for both: Water supply: The clean water coming into your business, and Wastewater services: The treatment of water leaving your business.
Some retailers also offer additional services like water efficiency audits, leak detection, and detailed usage reporting.
Consider these key factors when choosing business broadband: Speed requirements: Based on number of users and applications.
Reliability: Look for packages with uptime guarantees (99.9%+).
Support: 24/7 technical support is crucial for business continuity.
Scalability: Ability to upgrade as your business grows.
Additional services: Static IP addresses, domain hosting, email services.
We can help you assess your needs and find packages that could save you up to £250 per year.
Consider these key factors when choosing business broadband: Speed requirements: Based on number of users and applications.
Reliability: Look for packages with uptime guarantees (99.9%+).
Support: 24/7 technical support is crucial for business continuity.
Scalability: Ability to upgrade as your business grows.
Additional services: Static IP addresses, domain hosting, email services.
We can help you assess your needs and find packages that could save you up to £250 per year.
FTTC (Fiber to the Cabinet): Fiber optic cables to street cabinet, then copper to your premises.
Speeds typically 30-80 Mbps.
FTTP (Fiber to the Premises): Full fiber connection directly to your building.
Speeds can exceed 1000 Mbps (1 Gbps).
Leased Lines: Dedicated connection just for your business, offering guaranteed speeds and the highest reliability.
More expensive but ideal for businesses with critical connectivity needs.
FTTC (Fiber to the Cabinet): Fiber optic cables to street cabinet, then copper to your premises.
Speeds typically 30-80 Mbps.
FTTP (Fiber to the Premises): Full fiber connection directly to your building.
Speeds can exceed 1000 Mbps (1 Gbps).
Leased Lines: Dedicated connection just for your business, offering guaranteed speeds and the highest reliability.
More expensive but ideal for businesses with critical connectivity needs.
We receive a commission from suppliers when we successfully help you switch to a new contract.
This commission is already factored into the supplier's pricing, so it doesn't add any extra cost to your bills.
Our service is completely free to you - we only get paid when we save you money.
This aligns our interests with yours, as we're incentivized to find you the best possible deals.
We're transparent about our commission structure and are regulated by Ofgem to ensure we always act in your best interests.
We receive a commission from suppliers when we successfully help you switch to a new contract.
This commission is already factored into the supplier's pricing, so it doesn't add any extra cost to your bills.
Our service is completely free to you - we only get paid when we save you money.
This aligns our interests with yours, as we're incentivized to find you the best possible deals.
We're transparent about our commission structure and are regulated by Ofgem to ensure we always act in your best interests.
Switching times vary by utility type: Energy (Gas & Electricity): 17-21 working days, Water: 10-20 working days, Broadband: 10-15 working days (if no engineering work required).
We handle all the paperwork and communication with suppliers, so the process is hassle-free for you.
You'll continue to receive uninterrupted service throughout the switch.
Switching times vary by utility type: Energy (Gas & Electricity): 17-21 working days, Water: 10-20 working days, Broadband: 10-15 working days (if no engineering work required).
We handle all the paperwork and communication with suppliers, so the process is hassle-free for you.
You'll continue to receive uninterrupted service throughout the switch.
Absolutely! Our expert advisors can review your utility bills to: Check if you're being charged correctly, Identify potential savings opportunities, Explain complex tariff structures, Spot any unusual usage patterns that might indicate issues, and Compare your current rates with available market options.
This service is completely free and can often identify immediate savings or billing errors worth hundreds of pounds per year.
Absolutely! Our expert advisors can review your utility bills to: Check if you're being charged correctly, Identify potential savings opportunities, Explain complex tariff structures, Spot any unusual usage patterns that might indicate issues, and Compare your current rates with available market options.
This service is completely free and can often identify immediate savings or billing errors worth hundreds of pounds per year.
Your contract end date should be listed on your utility bill, usually in a section labeled 'Contract Information' or 'Account Summary'.
If you can't find it on your bill, you can: Log into your supplier's online account portal, Call your supplier's customer service line, or Send us a copy of your bill - we'll identify the contract end date for you.
It's important to know this date as you'll typically need to give 30-90 days' notice before switching to avoid automatic contract renewals.
Your contract end date should be listed on your utility bill, usually in a section labeled 'Contract Information' or 'Account Summary'.
If you can't find it on your bill, you can: Log into your supplier's online account portal, Call your supplier's customer service line, or Send us a copy of your bill - we'll identify the contract end date for you.
It's important to know this date as you'll typically need to give 30-90 days' notice before switching to avoid automatic contract renewals.
Still Have Questions?
Our expert team is ready to help you find the perfect utility deals for your business.
Still Have Questions?
Our expert team is ready to help you find the perfect utility deals for your business.